TwoTaps is now integrated with Twilio, bringing real‑time communication to multi‑location businesses. This powerful combination allows teams to automate messaging across SMS, voice, and WhatsApp, ensuring customers and staff receive updates instantly. 

With this integration, every message is timely, personalised, and consistent, helping franchises deliver better experiences while saving staff hours of manual work. It’s real‑time communication made simple, reliable, and scalable.

What is Twilio?

Twilio is a cloud-based communication platform that allows businesses to send and receive messages, voice calls, and video calls across multiple channels, all through a single interface. It powers real-time communication for thousands of brands globally, from small startups to large enterprises. Twilio’s infrastructure ensures messages are delivered reliably, quickly, and at scale, no matter where your customers or staff are located.

Twilio provides flexibility and control unlike traditional messaging systems. Businesses can automate workflows, personalise messages, and track interactions in real time. When sending appointment reminders, order updates, or emergency alerts to staff, Twilio ensures every message reaches the intended recipient efficiently.

Why Real‑Time Communication Matters

Communication today is not like it was five years ago. People expect immediacy. They want updates the moment something happens.

Imagine you book at your favourite gym at 6:30 pm. You wait for a confirmation SMS. But it never comes. You begin to wonder. Did the booking go through? Should I call? Should I go? That uncertainty erodes trust.

For multi‑location businesses, this kind of uncertainty can ripple across teams and customers. Slow or inconsistent messaging results in lost sales, unhappy customers and increased manual workload for staff.

Real‑time communication builds confidence. When customers receive instant SMS confirmations, they feel heard and valued. When staff receive timely alerts, they can act fast. For franchise owners, standardised real‑time messaging eliminates variation across locations and protects brand quality.

The integration of TwoTaps and Twilio empowers you to deliver this immediacy at scale. It removes manual steps and gives your teams a system that works whether you have five locations or five hundred.

Benefits of Using TwoTaps and Twilio Together

1. Real-Time Customer Notifications

Imagine a customer books a class, makes a reservation, or registers for an event. With this integration, they receive an instant SMS or email confirming their booking. Real-time updates mean your customers feel attended to immediately, building trust and encouraging loyalty.

2. Consistent Multi-Location Messaging

Franchise businesses often struggle with keeping messaging consistent across all locations. TwoTaps ensures that every location receives the same updates, marketing materials, and notifications. Coupled with Twilio, messages are delivered quickly and uniformly, avoiding confusion or misinformation.

3. Automated Workflows

Automation is a game-changer for multi-location operations. TwoTaps and Twilio allow you to set up triggers based on customer actions. A missed appointment? Automatic SMS. A new lead? Instant email notification. The result is smoother workflows and reduced administrative overhead.

4. Higher Lead Conversion

Speed matters when converting leads. By delivering instant notifications and follow-ups, your business can respond faster than competitors. Immediate communication increases the likelihood of conversion, turning enquiries into loyal customers more efficiently.

5. Scalability for Growth

Whether your business has 5 locations or 50, the integration scales effortlessly. Each new site added to TwoTaps automatically syncs with Twilio workflows, meaning expansion doesn’t increase complexity or workload.

Why TwoTaps Is Ideal for Franchise and Multi-Location Businesses

Each branch can trigger messages relevant to its customers, and every update flows from the central CMS. This eliminates inconsistencies that occur when multiple teams manage separate tools. TwoTaps provides a single hub for content, communication, and location-specific data. You no longer need separate email platforms, messaging apps, or spreadsheets to stay on top of operations.

Two taps and Twilio integration offer a solution that automates communication so nothing falls through the cracks, and it gives your teams confidence that messages are sent on time, every time.

Improve customer experience, reduce manual workload and scale communication across locations in TwoTaps with Twilio. Real‑time communication is no longer optional. It is expected. Book a demo now and transform how your website connects with people.